By Julia Blair, Senior Manager of Human Resources
The next time you are on the SIS website, you might notice something different in the bottom right hand corner of your screen: a little blue rectangle that says, “Have a question?” This little rectangle gives you the ability to chat directly with a member of the Human Resources Department!
Representatives are online to help you Monday through Friday from 0600 to 1800 hours PST. After hours, you are given the opportunity to send a message to the HR team so you can get a reply the next day.
In order to start the conversation, click on the rectangle. You’ll be asked to enter your name, email address, and phone number. Then you can ask away! What kinds of questions can you ask? You can ask about direct deposit, how to request time off, where to find your paystubs and W-2, changing your password or personal information, how to find training classes, and more! They can even do a screen share with you to help direct your scrolls and clicks. And while the HR team may not have all of the answers, they will be sure to direct you to the correct person or department.
When the chat is over, you will have the opportunity to rate the HR Representative that helped you by answering five simple questions on a scale of one to five stars. You can even leave your own feedback. Your responses will help the team improve, so be sure to click on “Rate Chat” at the end of your conversation.
The HR team is excited to introduce this new feature to you. Be sure to login and say hello!