Amid the aftermath of Hurricane Irma, Southeast Retail Security Supervisor Eric Hernandez went above and beyond, showcasing not only his commitment to his duties but also his compassion and teamwork under extreme conditions.
An SIS client faced a significant challenge when an external vendor failed to deliver essential supplies to their employees in Naples, Florida, due to the severe impact of the hurricane. The vendor was unable to secure and deliver water as promised and even proposed an exorbitant charge of $10,000 to source water from alternative locations.
Understanding the urgency, a client manager, who was abroad at the time, reached out to Eric for assistance. Coordinating closely, they devised a practical solution to the pressing need. Demonstrating remarkable dedication and resourcefulness, Eric first drove from Miami to the manager’s residence in Boca Raton. Then, using the manager’s truck, Eric purchased and loaded the vehicle with as many cases of water as it could hold (inside and out).
Eric undertook the challenging three-hour drive—normally a 90-minute journey—to Naples, ensuring that the essential supplies reached the client employees directly. His actions not only alleviated the immediate needs of the client but also highlighted the spirit of teamwork and community that defines our company.
Eric’s deeds were praised at the client’s international Global Security webinar/conference, and ultimately, the story even reached the company’s CEO.
Despite facing personal hardships, including flooding and power outages at his own home in Miami, Eric stepped up to assist in a critical situation. This act of selflessness and dedication was recognized in a global security conference call, underscoring the impact of Eric's commitment. When asked about his actions, Eric humbly remarked, “It was a mission and I was happy to do it. We are all one team.”
Eric Hernandez exemplifies the SIS WOW, reinforcing our values of integrity, teamwork, and exceptional service, even in the face of personal challenges and adversity.